Two-Factor Authentication (2FA)

The method of Two-Factor Authentication (2FA) is an extra security measure, ensuring that only the user can access the account, even if another person knows the password.

If you activate several authentication methods, you can choose one as the primary method.

Authentication must be configured by each individual user. This means that if your account has multiple users, each person must complete this process separately.

Enable 2FA via mobile phone (authentication app)

Follow the steps:

1. In the customer area, access the user menu and click on Security and access.

User menu open in Moloni ON, with the Security and access option highlighted

2. Activate the button in the Authentication app section.

Security and access page with the Authentication app section button highlighted

3. Enter your password and click on Confirm password.

Enter your password window with the Confirm password button highlighted

4. In this section, use an authentication app to read the QR Code or enter the code manually.

Authenticator window with the QR Code and the code to enter manually

We recommend the applications Google Authenticator or Microsoft Authenticator.

5. After setup, a 6-digit code is generated in the application used. This code must be entered in the 6-digit verification code field.

6-digit verification code field filled in the Authenticator window

6. Click on Verify code.

Authenticator window with the Verify code button highlighted

Note:

Using this authentication does not affect the procedures for password recovery, email change, or initial validation of Moloni ON accounts. If you lose or replace the device used for the authentication apps, please consult the Google Authenticator or Microsoft Authenticator guides. If you continue to have difficulty accessing your account, please contact Customer support.

7. If you wish, you can disable this authentication method, but you must have both methods active. To do this, turn off the button in the Authentication app section.

Security and access page with both methods active and the Authentication app button highlighted

8. Enter your password and click on Confirm password.

Enable 2FA via e-mail

Follow the steps:

1. In the customer area, access the user menu and click on Security and access.

2. Activate the button in the Email section.

Security and access page with the Email section button highlighted

3. Enter your password and click the Confirm password button.

4. Enter the verification code received via your email and click the Verify code button.

Email window with the code field and the Verify code button highlighted

Note:

Using this authentication does not affect the procedures for password recovery, email change, or initial validation of Moloni ON accounts.

5. If you wish, you can disable this authentication method, but you must have both methods active. To do this, turn off the button in the Email section.

Security and access page with both methods active and the Email button highlighted

6. Enter your password and click on Confirm password.

Set one of these methods as primary

You can only set one of these methods as primary if you have both methods active.

Follow these steps:

1. In the customer area, access the user menu and click on Security and access.

2. Click the preferences button, located in the right-hand corner of the Two-factor authentication section.

Security and access page with the two-factor authentication preferences button highlighted

3. Select the method you want to set as primary and click the Save button.