How to chase payments... without sounding desperate

Chasing payments can be a real headache. However, for micro and small businesses—especially in the B2B market—keeping your cash flow on track is the difference between success and closing your doors. Collecting payments isn't asking for a favour; it's ensuring your work is respected. Here is how to do it with professionalism and efficiency.

1. The golden rule: make paying easy

The fastest way to get paid is to not make your client work for it. If you send an invoice by email, it should be clear and allow for immediate payment. The fewer clicks the client has to make, the faster the money hits your account.

2. Automate your payment reminders

Don't wait for a delay to become a problem. Set specific times to send reminders. Consistency shows that your company is organised and professional.

Suggested 4 key moments:

1. Proactive reminder: 2 to 3 days before the due date (gentle and helpful).

2. Slight delay: 1 to 3 days after the due date (a casual "nudge").

3. Significant delay: 7 to 15 days after the due date (focus on urgency).

4. Final notice: Before taking legal action or suspending services.

Let Moloni ON do the work for you

Did you know you don't have to spend your time managing payments or sending manual reminders? With Moloni ON, you simplify this whole process: just set up automatic events so the software creates, closes, and sends your documents—whether it's an invoice, a receipt, or a quote—exactly when you need to, recurringly and totally professionally. It's the smartest way to keep your cash flow healthy and your image impeccable, effort-free and worry-free. Leave the paperwork to us and focus only on what really makes your business grow.